Return Policy

Eligibility for Returns and Exchanges:

• Items must be returned within 7 days from the date of delivery along with the invoice and price tags.
• Items must be in their original, fully resalable condition with all tags and packaging (Price tags, Wash tags, Brand labels, etc.).
• Returns will not be accepted for items that are used, damaged, or washed.

Returns:

• Returns must be sent to:
  E-Commerce Manager,
  Ebony Holdings Pvt Ltd,
  113 Allen Ave, Dehiwala-Mount Lavinia 10350
  
• The cost of returns will be borne by the customer except in cases of defects.

Inspection and Damage Complaints:

• Inspect your order upon receiving and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
• Damage complaints must be raised within 48 hours of receiving the product.

Defective Products:

• If an item has any technical or product defect, a courier will be arranged by the company to pick up the item at no cost to the customer.

Cancellation Policy:

• Orders can be canceled before they are dispatched. Once an order has been dispatched, it cannot be canceled, and the general exchange policies must be followed.

Conditions for Exchange:

• Exchanges can only be made for different sizes or colors of the same item.
• Courier charges for exchanges are the customer’s responsibility.
• We do not offer returns or exchanges for discounted/promotional items.